Requests for returns and exchanges are welcome for eligible new mooncat goods, including both product problems and qualifying non-defective items.
When to ask
Contact us within 30 days after delivery. A change of mind or selection mistake can qualify when the non-defective item remains new, unused and in its original condition. Tell us as well about damaged, faulty, incorrect, incomplete or materially misdescribed goods; the defect itself does not disqualify a claim. Mandatory consumer rights remain intact.
Approval before mailing
Send the order number, checkout email and reason to ri0705340@gmail.com. For a problem item, include photos or video if possible and keep related packaging and parts. Wait for approval and the correct return destination and instructions before mailing; the General mailing address is not necessarily a return facility.
Label, exchange and refund
A free prepaid return label is included in the original package. Use it for an approved mailed return, and ask us for help if it is missing or lost. We charge no restocking fee. An exchange depends on review and available stock. After refund approval, we process and initiate a return of funds to the original payment method within 10 days; bank posting may take additional time.