These answers cover ordering nail colors, finishes, sets and manicure extras at this mooncat storefront.
How long does shipping take?
Processing follows successful payment authorization and usually takes 1–2 business days. Estimated carrier transit then takes 4–6 business days. Services and charges shown at checkout depend on the address; see Shipping Policy.
Can I return a shade I chose incorrectly?
Yes, request a return within 30 days after delivery for a qualifying new, unused non-defective item. We also review defective, damaged, incorrect and incomplete items and accept exchange requests. Approval comes before mailing; full steps are in Refund Policy.
How does return postage work?
The parcel includes a free prepaid label for an approved mailed return. Let us know if it is not there. No restocking fee is charged.
When is a refund sent?
We process and initiate an approved refund to the original method within 10 days; the bank may post it later.
What about payments, tracking or privacy?
Checkout shows available payment choices and the carrier provides tracking when available. Read Payment Policy and Privacy Policy; for a particular order, use Contact Us.